[Important] Warning and Request Regarding Suspicious Emails (Scam Emails) Posing as Our Hotel

Thank you very much for your continued patronage of Hotel Clio Court Hakata.
We have received reports from several guests that they have received suspicious emails impersonating our hotel.
Specifically, we have confirmed emails with the following subject lines:

1. Regarding Suspicious Emails Impersonating Our Hotel
Example of a suspicious email subject line: “Tokyo Central Police Station – Request for Cooperation in an Investigation”
[Important Request]
Under no circumstances does our hotel send emails requesting cooperation in investigations or verification of personal information.
These are suspicious emails (scam emails) impersonating our hotel. If you happen to receive such an email, we strongly urge you to never click on any links (URLs) contained within it and to delete the entire email immediately.

2.Current Measures
We are currently investigating the facts surrounding this matter.
Furthermore, prioritizing safety above all else and as a measure to prevent secondary damage, we have temporarily suspended the member login function on our official website.
We will provide another update as soon as new developments or facts come to light.

3. To Guests Who Wish to Confirm or Change Their Reservations
Due to the suspension of the login function, you are currently unable to check your reservations or make changes or cancellations via the member page on our website.
If you are a member and wish to confirm or change your future reservations, we sincerely apologize for the inconvenience, but we kindly ask that you contact the hotel directly.
Contact Information (Main Phone): 092-472-1111
Contact Information (Main Email): frontdesk@cliocourt.co.jp

We sincerely apologize for the significant concern and inconvenience this may cause our guests, and we kindly ask for your understanding and cooperation.